Frequently asked questions

Pupscaper is a New Jersey dog waste removal and yard care service. We scoop, deodorize, and reset yards weekly across Ocean and Monmouth County — every visit ends with photo proof and a gate latch check.

A full sweep of the yard, bag-up and disposal per your preference, a quick patio/walkway pass, a closed-gate confirmation, and a timestamped photo set sent right after we leave.

No. Most customers leave a side gate accessible. Pupscaper confirms the gate is closed and latched before leaving and sends a photo proof to you.

Your choice. We can place bagged waste in your trash bin, or haul it away as a paid add-on.

Yes, with extra care. Tell us in your quote so we can plan the visit and keep your dog safe.

Yes — see Party Reset on our pricing page. Most one-time cleanups schedule within 72 hours when routes allow.

Plans start at $22 per weekly visit. Final pricing depends on number of dogs, yard size, last cleanup, frequency, add-ons, disposal preference, and route availability.

Number of dogs, yard size, frequency, last cleanup, add-ons, disposal preference, and route availability — see the pricing page for an interactive estimate.

No. Pause or cancel anytime from your customer portal.

We add a one-time catch-up charge based on yard condition, then start weekly service at your regular plan price.

Yes. Deodorizer, patio rinse, turf refresh, and dog run cleanup can be added per visit or built into a recurring plan.

Our pricing already accounts for a fair per-dog rate. Larger packs may qualify for a custom multi-dog plan — mention it on your quote.

Yes. All deodorizers and cleaners we use are pet-safe and plant-safe. We never apply anything to areas dogs use without a safe dwell time.

If your dog is friendly and we have safety notes on file, yes. Otherwise we'll ask you to bring them in for the visit window.

Tell us on the quote. We schedule reactive dogs into a different part of the route so your dog stays calm and your tech stays focused.

Yes — $2M general liability, COI available on request, and workers' comp for our techs.

Yes. Every Pupscaper tech clears a background check and a dog-handling onboarding before they touch a route.

Add it to the access notes on your quote form, or send a secure note to your account. Codes are stored encrypted and only visible to the tech assigned to your route.

Our tech will text you for a quick decision. We do not leave a yard with an unsecured gate.

Yes — common for back-of-house apartments and rear yards. Confirm the lockbox in your quote notes.

Eyes on the latch, hand on the latch, photo of the closed gate, then a final back-yard sweep. See our gate safety page for the full protocol.

After every visit you get timestamped, geotagged photos of your yard — lawn, patio, problem areas, and the closed gate. It's how you know it got done.

Within five minutes of the visit ending. You can also see the full history in your customer portal.

Securely in your customer account. You can download them anytime; we retain them for 12 months.

We assign a stable day of the week based on route density in your town. You can request a preferred day on the quote.

Light rain is fine. For storms or unsafe conditions we'll reschedule and notify you the same day.

Yes — year-round in NJ. We pause only for ice storms, deep snow, or whenever your yard is unsafe to walk.

Pause or cancel anytime from your customer portal — or text our support line. No contracts.

Most new customers in dense areas get their first visit within the same week. Newer routes can take up to 10 days.

Recurring plans bill monthly on the day of your first visit. One-time cleanups bill after completion.

All major credit cards and ACH. HOAs and apartments can pay by check on a monthly invoice.

Yes — every visit logs to your portal with the date, tech, and photo proof. Monthly statements are emailed automatically.

If we miss a scheduled visit for any reason on our end, the next visit is credited automatically.

Yes — recurring common-area service, pet waste stations, monthly board-ready PDFs. See our Commercial / HOA page.

Yes. We handle station refresh, onboarding, and resident communication so there's no service gap.

Weekly is standard for most NJ apartment communities; daily or twice-weekly for high-volume properties.

Yes — $2M liability, COI on request, W-9 on file.