Gate Safety Promise
Because a dog who gets out is the only thing worse than a dirty yard.
Short answer: Every Pupscaper visit requires a visual gate check, a physical latch pull, and a logged confirmation in the worker app before the technician leaves. If a gate is broken, we don't enter and we tell you right away.
Required on every job
- Gate visibly closed before technician leaves
- Latch physically checked
- Confirmation logged in the worker app
- Photo of gate captured when access is unusual
- Immediate notification to customer if gate found broken
Four steps. Every gate. Every visit.
This is the non-negotiable. The tech doesn't close the visit until all four are logged.
- Visual checkNowTech verifies the gate is closed before stepping out.
- Physical latchHand on the latch — pushed and confirmed engaged.
- Photo loggedClosed-gate photo timestamped in the visit receipt.
- Visit closesReceipt sent. Route advances to next stop.
Gate safety FAQs
What if I have multiple gates?▾
Every gate used during the visit is checked and latched. Add gate notes in the quote form and we'll follow them every week.
What happens if a gate is broken?▾
We don't enter the yard and we notify you immediately by your preferred contact method.
Can I leave the gate unlocked for service?▾
Yes. Most customers leave a side gate accessible. We log the closed-gate confirmation in the app on every visit.
Do you photograph the gate?▾
When access is unusual or a gate looks compromised, yes — and the photo lands in your service history.
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